Get the free Reference Service Policy - Greenville County Library System
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Approved by the Board of Trustees
April 26, 2010GREENVILLE COUNTY LIBRARY SYSTEM
REFERENCE SERVICE POLICY
In order to serve Greenville County as the best provider of guided access to quality
resources
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Who needs reference service policy?
01
Organizations or institutions offering reference services to their users.
02
Libraries, academic institutions, and information centers.
03
Customer service departments and support teams.
04
Government agencies and departments providing reference assistance.
05
Any entity that wants to establish clear guidelines and procedures for reference services.
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What is reference service policy?
Reference service policy is a set of guidelines and procedures that govern how reference services are provided to users.
Who is required to file reference service policy?
All organizations that provide reference services are required to file a reference service policy.
How to fill out reference service policy?
To fill out a reference service policy, organizations need to outline their procedures for providing reference services, including staff responsibilities and service hours.
What is the purpose of reference service policy?
The purpose of a reference service policy is to ensure consistent and quality reference services are provided to users.
What information must be reported on reference service policy?
Information such as staff training, service statistics, and user feedback must be reported on a reference service policy.
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