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SUPPORT LOG Individual: Month/Year: Page: Service: The heading must be filled out completely with individual name, month/year and page number and type of service. A support note MUST be written EVERY

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How to fill out support log

01

Open the support log template document.

02

Enter the date and time of the support request.

03

Specify the name and contact information of the person requesting support.

04

Provide a brief description of the issue or problem.

05

Write down any troubleshooting steps taken or solutions provided.

06

Include any relevant error messages or codes.

07

Record the outcome or resolution of the support request.

08

Save the support log document.

Who needs support log?

01

Support log is needed by IT Helpdesk teams.

02

Support log is needed by customer support representatives.

03

Support log is needed by technical support teams.

04

Support log is needed by service desk employees.

05

Support log is needed by system administrators.

06

Support log is needed by anyone responsible for providing and documenting support to users or customers.

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What is support log?

Support log is a document used to record the support provided to customers or users.

Who is required to file support log?

Anyone responsible for providing support to customers or users is required to file support log.

How to fill out support log?

Support log can be filled out by documenting the date, time, issue, resolution, and any relevant details of the support provided.

What is the purpose of support log?

The purpose of support log is to track and monitor the support activities, identify trends, and ensure quality service delivery.

What information must be reported on support log?

Information such as date, time, issue, resolution, and any relevant details of the support provided must be reported on support log.

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