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Help desk Call logging procedure & workflow DEPARTMENT OF COMMERCIAL TAX, MADHYA PRADESHVERSION: 1.0Contents Introduction: ..........................................................................................................

How to fill out helpdesk call logging

How to fill out helpdesk call logging

1. Step 1: Gather all necessary information related to the issue or problem that needs to be logged.
2. Step 2: Open the helpdesk call logging system or software.
3. Step 3: Locate the option to create a new call or ticket.
4. Step 4: Fill in the required fields such as the caller's name, contact information, and department.
5. Step 5: Provide a clear and concise description of the issue or problem in the designated field.
6. Step 6: Select the appropriate priority level for the call (e.g., low, medium, high).
7. Step 7: Attach any relevant documents or screenshots if necessary.
8. Step 8: Review the information entered for accuracy and completeness.
9. Step 9: Click the submit or create button to log the helpdesk call.
10. Step 10: Save or record the unique reference number or ticket ID for future reference or tracking.
11. Step 11: Follow any additional instructions or workflows as required by the helpdesk call logging system.

Who needs helpdesk call logging?

1. Organizations or businesses that provide customer support services.
2. IT departments that handle technical issues and requests.
3. Service desk teams responsible for managing and resolving user problems.
4. Helpdesk personnel who need to track and prioritize incoming calls.
5. Companies that aim to improve customer satisfaction and communication.
6. Any entity that wants to maintain an organized and efficient ticketing system.

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What is helpdesk call logging?

Helpdesk call logging is the process of recording and documenting all interactions and issues reported to a helpdesk or support team.

Who is required to file helpdesk call logging?

Any individual or organization that provides helpdesk or support services is required to file helpdesk call logging.

How to fill out helpdesk call logging?

Helpdesk call logging can be filled out by documenting the date and time of the call, the name of the caller, the issue reported, steps taken to resolve the issue, and any follow-up actions required.

What is the purpose of helpdesk call logging?

The purpose of helpdesk call logging is to track and manage customer issues, improve response times, and ensure accountability for resolving technical problems.

What information must be reported on helpdesk call logging?

Information such as caller's name, contact information, time and date of call, issue reported, steps taken to resolve the issue, and any follow-up actions must be reported on helpdesk call logging.