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CPE ACCREDITATION Accreditation details will follow shortly. SEMINAR FEE The seminar fee is 40. 00 inclusive of VAT 33 89 18 VAT. HANDLING CONFLICT AND DISAGREEMENT THURSDAY 27 OCTOBER 2016 REGISTRATION 13 45 14 00 SEMINAR TIME 14 00 17 15 VENUE LANDMARK BUSINESS CENTRE HAL QORMI SPEAKER DR BEVERLY CUTAJAR BOOK TODAY T 356 2755 5560 info societyeducation.eu www. 00. Closing date of application 26 October 2016. Duly filled in application forms with the respective payment are to be sent by...
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01
Identify the conflict: The first step in handling conflict is to identify the source and nature of the conflict. This involves actively listening to both sides and understanding their perspectives.
02
Stay calm and composed: It is important to stay calm and composed while dealing with conflict. Take deep breaths, maintain a neutral tone, and avoid becoming defensive or aggressive.
03
Communicate effectively: Open and honest communication is crucial in handling conflict. Encourage both parties to express their feelings and thoughts, and actively listen to each other without interrupting.
04
Seek understanding: Try to understand both perspectives and find common ground. Ask questions to clarify any misunderstandings and ensure that both parties feel heard and validated.
05
Find a solution: Work together with both parties to find a mutually satisfactory solution. This may involve compromise, negotiation, or seeking assistance from a mediator or higher authority.
06
Implement the solution: Once a solution is agreed upon, make sure to implement it effectively. Monitor the situation closely to ensure that the conflict is resolved and any further issues are addressed.
07
Follow up: After the conflict has been handled, it is important to follow up with the individuals involved to ensure that the resolution is working and to address any lingering concerns or issues.
08
Learn from the conflict: Use the conflict as an opportunity for growth and learning. Reflect on what could have been done differently and take steps to prevent similar conflicts in the future.

Who needs handling conflict and?

01
Anyone who experiences conflicts in their personal or professional relationships can benefit from handling conflict skills.
02
Managers and supervisors: It is essential for managers and supervisors to have the ability to handle conflicts effectively in order to maintain a harmonious and productive work environment.
03
Team leaders and project managers: Those who are responsible for leading teams and managing projects often encounter conflicts among team members. Handling conflict skills are crucial for maintaining a cohesive and motivated team.
04
Human resources professionals: HR professionals often deal with employee conflicts and disputes. Having the skills to handle conflict can help in resolving issues and maintaining a positive work culture.
05
Mediators and arbitrators: These professionals specialize in resolving conflicts between parties. Handling conflict skills are essential for effectively mediating and finding resolutions.
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Handling conflict refers to the process of managing disputes or disagreements between individuals or groups in a fair and constructive manner.
Anyone involved in a conflict situation may be required to file a handling conflict report.
To fill out a handling conflict report, provide detailed information about the conflict, parties involved, steps taken to resolve it, and any outcomes.
The purpose of handling conflict is to address and resolve disputes in a timely and effective manner to maintain positive relationships and a productive work environment.
The handling conflict report should include details about the nature of the conflict, parties involved, any interventions or actions taken, and the final resolution or outcome.
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