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Xml to app/etc/modules/MirasvitHelpdesk. xml.bak 3. If you have only one extension from Mirasvit installed remove the following file 4. 12. If necessary adjust css styles to fit your store s frontend theme. 13. Setup a cron job for Magento if you don t have it yet. Use WYSIWYG Editor in backend Use default magento cron job follow this manual. If you have another Help Desk system on your Magento AW Helpdesk Accept foreign tickets or MW Helpdesk this option allows to receive tickets from the...
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Step 1: Open your web browser and go to the website of the help desk MX 1.
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Step 2: Log in to your account using your username and password.
03
Step 3: Once logged in, navigate to the 'Tickets' or 'Support' section.
04
Step 4: Click on the 'Create New Ticket' or 'Submit a Request' button.
05
Step 5: Fill out the required fields, such as the subject of the ticket, your contact information, and a detailed description of the issue or problem you are facing.
06
Step 6: Attach any necessary documents or screenshots that can help the support team understand your issue better.
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Step 7: Review the information you have entered and make sure it is accurate and complete.
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Step 8: Click on the 'Submit' or 'Send' button to submit your help desk ticket.
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Step 9: Once the ticket is submitted, you will receive a confirmation email with a unique ticket number.
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Step 10: Wait for the support team to review your ticket and provide a response or resolution.

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It is particularly useful for businesses in the IT industry, customer service, technical support, or any field that requires efficient management of customer requests and issue resolution.
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Help desk MX 1 can be used by small businesses, startups, medium-sized enterprises, and even large corporations.
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Whether you are a customer support agent, IT professional, manager, or business owner, help desk MX 1 can streamline your support process and enhance customer satisfaction.
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It is a form used for reporting help desk issues.
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