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Vol. 49 No. 7 2006 pp. 81 85. 19 Microsoft Operations Framework Cross Reference ITIL V3 and MOF 4. The bodies examined for IT service topic data in this research are the ACM CS2008 ACM IT2008 CAIS MSIS and MISQ Keyword that represent IT services. 16 IBM Service Management Solutions. 2008. ftp //ftp.software. ibm.com/common/ssi/sa/wh/n/gmw14 014usen/GMW14014USEN.PDF 17 IEEE ACM Taxonomy Extended Version of the ACM Computing Classification System 2008 http //www. computer....
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IT service management (ITSM) is a set of practices designed to manage the delivery of IT services to meet the needs of the organization.
All IT service providers and organizations that deliver IT services are required to file IT service management.
IT service management is filled out by documenting the processes and procedures used to deliver IT services, as well as any incidents, problems, or changes that occur.
The purpose of IT service management is to ensure that IT services meet the needs of the organization in an efficient and effective manner.
Information such as service level agreements, incident reports, change management records, and performance data must be reported on IT service management.
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