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01 What is ITIL SMS 11. 002 Adopting the ITIL service lifecycle SMS 11. 002 How ITIL supports ISO/IEC 20000-1ITIL Update 2011 SMS 11. 2 CSI Register - SMS 45A Plan and Set Up the SMS SMS DOC 45A. 1 Plan and Set Up the SMS Process - SMS 45B Implement and Operate the SMS SMS DOC 45B. 1 Implement and Operate the SMS - SMS 45C Monitor and Review the SMS SMS DOC 45C. 1 Monitor and Review the SMS Process SMS DOC 45C. 1 Glossary SMS 4 SMS General - SMS 40. 01 Scope and Definition Applicability...
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