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Informs. org Service-Level Variability of Inbound Call Centers Alex Roubos Ger Koole Raik Stolletz To cite this article Operations Management 14 3 402-413. Oper. Res. 49 4 549 564. staffing telephone call centers with limited operating hours. Production Oper. Nl ger. koole vu. nl Raik Stolletz Business School University of Mannheim 68131 Mannheim Germany stolletz bwl.uni-mannheim.de I n practice call center service levels are reported over periods of finite length that are usually no longer...

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