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In this case the ServiceLevelCallsOffered and ServiceLevelAband database fields are incremented. The call redirects on no answer before the service level threshold expires. In this case ServiceLevelsCallsOffered and ServiceLevelCallsDequeued database fields are incremented. Calls may be dequeued using the Cancel Queue node when they are de-queued from the skill group or If you want to remove errors from ServiceLevelCallsOffered you can use this formula in a custom report example you can...
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What is service level page 2?
Service level page 2 is a document that outlines specific service level agreements or targets.
Who is required to file service level page 2?
Service providers or companies that have agreements with clients regarding service levels are required to file service level page 2.
How to fill out service level page 2?
Service level page 2 should be filled out by specifying the agreed service level targets, measurements, and any other relevant information.
What is the purpose of service level page 2?
The purpose of service level page 2 is to document and track the agreed service level targets between a service provider and its clients.
What information must be reported on service level page 2?
Information such as service level targets, measurements, performance indicators, and any requirements set by the client must be reported on service level page 2.
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