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Y. Sudha Laxmi IJECS Volume 6 Issue 4 April 2017 Page No. 21112-21116 Page 21112 DOI 10. 18535/ijecs/v6i4. 10 DOI 10. 18535/ijecs/v6i4. 53 Customer Complaint Analysis Using Hadoop Consumer Analysis Y. Sudha Laxmi 2A. X MySQL VMware HDFS Hive Hue Impala. 5. METHODOLOGY In this project we explain how we prepared our datasets. 5 Cho Y. Im I. Ferjemstad J. and Hiltz R. Causes and Outcomes of Online Customer Relationship Management CRM Proceedings of the 2001 Americas Conference on...
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01
Start by identifying the customer complaint analysis form provided by your company.
02
Read the instructions and guidelines carefully to understand the purpose and requirements of the form.
03
Begin by filling out the general information section which usually includes details such as customer name, contact information, and the date of the complaint.
04
Proceed to the complaint details section and provide a clear and concise description of the customer's complaint. Include any relevant dates, specific incidents, and supporting evidence.
05
Use a point by point format to analyze and address each aspect of the complaint. Break down the complaint into specific issues and provide corresponding solutions or explanations.
06
Ensure that your analysis is objective, comprehensive, and focuses on the specific complaint at hand.
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Pay attention to any additional sections on the form, such as suggested actions, customer satisfaction indicators, or follow-up procedures. Fill them out accordingly.
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Review the completed analysis form for accuracy, clarity, and coherence. Make any necessary revisions or additions.
09
Submit the filled-out customer complaint analysis form to the relevant department or authority as per your company's internal procedures.
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Keep a copy of the completed form for your records and follow up on the resolution or feedback related to the complaint if required.

Who needs customer complaint analysis using?

01
Companies or organizations that prioritize customer feedback and aim to improve their products, services, or internal processes.
02
Customer service departments that handle and address customer complaints on a regular basis.
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Quality control or assurance teams responsible for investigating customer complaints and implementing corrective actions.
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Managers or supervisors who need to assess the impact and severity of customer complaints to make informed business decisions or allocate resources.
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Regulatory or compliance authorities that require customer complaint analysis as part of their oversight or auditing processes.
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Customer complaint analysis is using data and feedback from customer complaints to identify trends, resolve issues, and improve customer satisfaction.
Companies and organizations that receive customer complaints are required to file customer complaint analysis using.
Customer complaint analysis can be filled out by collecting and analyzing customer complaint data, identifying root causes of complaints, and developing action plans to address them.
The purpose of customer complaint analysis is to improve products, services, and processes based on customer feedback, enhance customer satisfaction, and prevent future complaints.
Information such as the number of complaints received, types of complaints, resolution time, and actions taken to address complaints must be reported on customer complaint analysis.
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