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Education.gov.uk/heip/contactus/dfe Appendix Mediation The benefits of mediation complainant explore and build on areas of agreement It gives Executive Headteacher and complainant a structure within which they can resolve remaining differences. The flowchart overleaf summarises the complaints process. 6 Page 7 Page Annex 1 Model Complaint Form The form overleaf must be used by any person making a complaint about the operation of the school which is not covered by an alternative specific...
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How to fill out complaints policy for schools
How to fill out complaints policy for schools
01
Review the complaints policy guidelines provided by the school or educational authority.
02
Familiarize yourself with the specific requirements and procedures outlined in the policy.
03
Start by documenting the details of the complaint, including the date and time of the incident, the parties involved, and any supporting evidence.
04
Clearly state the nature of the complaint, making sure to be specific and objective.
05
Provide any additional relevant information or context that may help in addressing the complaint.
06
Include your contact information to ensure follow-up communication.
07
Once you have filled out the complaint form, carefully review all the information provided to ensure accuracy and completeness.
08
Submit the completed complaint form to the designated authority or department as specified in the complaints policy.
09
Keep a copy of the completed complaint form for your records.
10
Follow any further instructions or requests from the school or educational authority regarding the processing of your complaint.
Who needs complaints policy for schools?
01
Parents or guardians of students attending the school.
02
Students who have experienced any form of misconduct or unfair treatment.
03
Teachers or staff members who wish to report concerns or grievances.
04
School administrators who need a structured process for addressing complaints.
05
Educational authorities and policymakers who are responsible for setting standards and regulations.
06
Community members or stakeholders who want to ensure that schools maintain a fair and accountable environment.
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