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I. What s Included Proactive Technology Management 24 / 7 / 365 availability monitoring alerting for servers and network devices o Up/Down monitoring of SNMP-enabled network devices o Server performance monitoring CPU Memory Paging File Disk Space o Internet Service s availability o Event Log monitoring o Backup monitoring 24 / 7 / 365 remote troubleshooting and resolution for servers Desktop optimization services Operating System MS Office updates disk defragmentation temp file deletion...
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A managed services contract is an agreement between a company and a third-party provider for the outsourcing of IT services and infrastructure management.
Any company or organization that is outsourcing IT services to a third-party provider.
The contract should include details of the services to be provided, pricing, service level agreements, duration of the contract, termination clauses, and other relevant information.
The purpose of a managed services contract is to define the responsibilities of both parties, ensure service quality, and provide a framework for resolving disputes.
The contract should include details of the services to be provided, pricing, service level agreements, duration of the contract, termination clauses, and other relevant information.
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