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30 to 17. 30 11. 1. 3 e-mailing enquiries ombudsman.org. uk 11. 1. 4 writing to The Parliamentary and Health Ombudsman Millbank Tower Millbank London SW1P 4QP 11. Services. Francis R 2013 Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry. Clywd A Hart T 2013 A Review of the NHS Hospitals Complaints System Putting Patients in the Picture. Appendix 3 Consent form for Third Party Complaint Complaints Service Homerton Row London E9 6SR Tel 020 8510 7498 Fax 020 8510 7608 www. 1....
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Complaints and concerns policy is a set of guidelines and procedures for addressing and resolving issues raised by employees, customers, or other stakeholders.
All organizations are required to have a complaints and concerns policy in place.
Complaints and concerns policy can be filled out by outlining the procedures for reporting complaints, investigating them, and implementing appropriate solutions.
The purpose of complaints and concerns policy is to ensure that issues are addressed promptly, fairly, and effectively.
Information that must be reported on complaints and concerns policy includes the process for reporting complaints, the steps for investigation, and the resolution procedures.
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