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ORACLE DATA SHEETSIEBEL SMART ANSWER FOR SERVICESIEBEL SMART ANSWER FOR SERVICE KEY FEATURES Natural language processing and linguistics technology Reads, understands, categorizes, and responds to
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Customer service representatives who need to gather information from customers.
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Siebel Smart Answer is a tool used for providing quick and accurate responses to customer inquiries.
Siebel Smart Answer is typically used by customer service representatives or agents.
Siebel Smart Answer can be filled out by inputting the customer's question and selecting the appropriate response from the database.
The purpose of Siebel Smart Answer is to streamline customer service operations and improve response times.
Siebel Smart Answer requires accurate and up-to-date information to provide relevant responses to customer inquiries.
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