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Help desk Software Policy TLN Library Members Updated February 2017 TLN Library members are invited to use Tons help desk software for all requests including email, sisters, connectivity, mobile lab,
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How to fill out tln helpdesk form
How to fill out tln helpdesk
01
Log in to the TLN Helpdesk system using your credentials.
02
Click on the 'New Ticket' button to create a new ticket.
03
Fill out the required fields, such as the ticket title, description, and priority level.
04
Provide any additional relevant information in the appropriate sections or attachments.
05
Select the relevant category or department for the ticket.
06
Assign the ticket to the appropriate support agent or group.
07
Review the ticket details and ensure all necessary information is included.
08
Click on the 'Submit' button to submit the ticket for review and resolution.
09
Check the ticket status regularly for updates or responses from the support team.
10
Once the ticket is resolved, provide feedback or close the ticket if the issue has been resolved to your satisfaction.
Who needs tln helpdesk?
01
TLN Helpdesk is beneficial for:
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- Companies or organizations that provide customer support services.
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- IT departments handling internal technical support.
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- Service providers offering support to their clients.
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- Helpdesk or support teams managing user or customer issues.
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- Individuals or businesses seeking a centralized system for managing their support requests.
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- Anyone looking to streamline their ticketing and support processes for improved efficiency.
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