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C H A P T E R4Call Detail Record API Revised January 30, 2013The Cisco TelePresence Exchange System provides an Application Programming Interface (API) for managing and retrieving call detail records.
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01
To fill out the call detail record API, follow these steps:
02
Understand the required parameters for the API. These may include fields like caller ID, destination number, call duration, and call start time.
03
Collect the necessary information for each call. This may include data from your telephony system or call center software.
04
Format the data according to the specified API requirements. Ensure that the data is in the correct JSON format.
05
Authenticate your request with the API by including the appropriate API key or authentication credentials.
06
Make an HTTP POST request to the call detail record API endpoint with the prepared JSON data.
07
Handle the API response and process any returned data or error messages.
08
Regularly analyze and review the call detail records to gain insights and make informed business decisions.
09
Continuously monitor and update the API integration as needed to ensure data accuracy and compatibility with any system changes.
10
Follow best practices for data security and compliance while handling call detail records.
11
Periodically review and update your documentation and processes for filling out the call detail record API to stay up-to-date with any changes or enhancements.

Who needs call detail record api?

01
Several parties may benefit from using the call detail record API:
02
Telecommunication service providers: Call detail record data helps them track and analyze calls made through their network, billing information, and network performance.
03
Call center solutions: Call detail records are valuable for call centers to monitor and evaluate agent performance, track call volume, and assess customer satisfaction.
04
Call analytics platforms: These platforms rely on call detail records to provide detailed insights into call metrics, caller behavior, and other performance indicators.
05
Fraud detection systems: Call detail record APIs can enable fraud detection systems to identify suspicious calling patterns and potential fraudulent activities.
06
Data analysts and researchers: Researchers and analysts may leverage call detail record data to study phone usage patterns, conduct market research, or analyze trends in telecommunication industry.
07
Regulatory authorities: Government entities may use call detail record data to enforce compliance regulations or investigate unlawful activities.
08
Businesses and organizations: Companies can utilize call detail record APIs to gather call statistics, analyze customer interactions, and optimize their communication strategies for better customer engagement and service.
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Call detail record api is a software application programming interface that allows users to access and analyze detailed information about telephone calls.
Telecommunication companies and service providers are required to file call detail record api.
Call detail record api can be filled out by using the specific software provided by the service provider.
The purpose of call detail record api is to track and analyze information about telephone calls for billing, analysis, and monitoring purposes.
Information such as phone numbers, call duration, call start and end times, and call location must be reported on call detail record api.
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