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THE BALANCED SCORECARD AND STRATEGY IMPLEMENTATION CHALLENGES AT THE NAIROBI CITY COUNTY GOVERNMENTDORCAS AMINO CHINA RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD
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01
Step 1: Start by defining your strategic objectives. These are the high-level goals that your organization wants to achieve.
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Step 2: Identify the key performance indicators (KPIs) that will measure your progress towards these objectives. These KPIs should be specific, measurable, achievable, relevant, and time-bound.
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Step 3: Determine the target values for each KPI. These are the desired levels of performance that will indicate success.
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Step 4: Develop initiatives or actions that will help you improve your performance on each KPI. These initiatives should be aligned with your strategic objectives.
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Step 5: Assign responsibilities for implementing and monitoring these initiatives. Make sure that each person or team knows their role in the balanced scorecard implementation.
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Step 6: Monitor and track your performance on the KPIs regularly. Use a balanced scorecard software or tool to collect and analyze the data.
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Step 7: Evaluate your performance and make adjustments as needed. If you are not achieving your desired results, re-evaluate your initiatives and make changes to improve performance.
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Step 8: Communicate your progress to stakeholders and keep them informed about the improvements you are making.
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Step 9: Continuously review and update your balanced scorecard as your strategic objectives and business environment evolve.
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Step 10: Regularly review the impact of your balanced scorecard implementation on overall organizational performance and make necessary adjustments.
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Step 11: Celebrate successes and recognize the efforts of individuals and teams who contribute to the achievement of your strategic objectives.

Who needs balanced scoredcard implementation?

01
Any organization that wants to align its strategies with its operational activities can benefit from balanced scorecard implementation.
02
Large corporations can use balanced scorecard to ensure that all their departments and business units are working towards the same strategic objectives.
03
Small and medium-sized enterprises (SMEs) can use balanced scorecard as a management tool to improve performance and track progress.
04
Non-profit organizations can use balanced scorecard to measure the impact of their programs and effectively allocate resources.
05
Government agencies can use balanced scorecard to align their activities with the goals and priorities set by the elected officials.
06
Educational institutions can use balanced scorecard to evaluate their performance based on various dimensions such as student satisfaction, academic achievement, and financial stability.
07
Healthcare organizations can use balanced scorecard to improve patient outcomes, enhance efficiency, and ensure regulatory compliance.
08
Manufacturing companies can use balanced scorecard to measure and improve key areas such as quality, productivity, and customer satisfaction.
09
Retail organizations can use balanced scorecard to optimize their supply chain, enhance customer service, and drive sales growth.
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Service-based businesses can use balanced scorecard to monitor and improve important dimensions such as service quality, customer retention, and employee satisfaction.
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Balanced Scorecard implementation is a strategic planning and management system used to align business activities to the vision and strategy of the organization.
Balanced Scorecard implementation is usually required by organizations that want to improve their performance and track their progress towards their goals.
Balanced Scorecard implementation is typically filled out by identifying key strategic objectives, setting targets for those objectives, and tracking progress towards achieving those targets.
The purpose of Balanced Scorecard implementation is to provide a comprehensive view of an organization's key performance indicators and how they align with its overall strategic goals.
Information that must be reported on Balanced Scorecard implementation includes key strategic objectives, targets, actual performance data, and any actions taken to improve performance.
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