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COMPLAINTS RECEIVED THROUGH SMS SYSTEM AND THE STATUS OF THEM FOR THE PERIOD FROM 10.04.2012 TO 15.11.2013 S. N ONAMEDATESECTIONCOMPLAINTSACTION TAKEN/REMARKS closing date1 G.N. Shaw / LP(PASS/CCC/GPL 05485370 2

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How to fill out complaints received through sms

01

Read the complaint message received through sms carefully.

02

Identify the main issue or problem stated in the complaint.

03

Note down the important details such as the complainant's name, contact information, date and time of the complaint.

04

Verify the authenticity of the complaint if possible.

05

Analyze the complaint and try to understand the underlying cause or concern.

06

If required, communicate with the complainant to gather more information or clarify any doubts.

07

Take necessary actions to resolve the complaint or address the concern.

08

Document the actions taken to resolve the complaint and maintain a record for future reference.

09

Follow up with the complainant to ensure their satisfaction with the resolution.

10

Properly close the complaint after it has been successfully resolved.

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Companies interested in maintaining a positive brand reputation by promptly addressing complaints.

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