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RESOURCES FOR chapter ninePHONELINEScontentsPhoneline training session....................................................................................................1 Phone line flowchart ..............................................................................................................7
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What is phoneline training session?
Phoneline training session is a session conducted to train individuals on effective communication skills over the phone.
Who is required to file phoneline training session?
All employees who are required to communicate with customers or clients over the phone are required to complete phoneline training session.
How to fill out phoneline training session?
To fill out phoneline training session, employees must attend the training sessions and actively participate in the exercises and role-playing activities.
What is the purpose of phoneline training session?
The purpose of phoneline training session is to improve communication skills, enhance customer service, and ensure professionalism during phone interactions.
What information must be reported on phoneline training session?
Information such as attendance, participation, and feedback from the training session must be reported on phoneline training session.
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