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Building a Service Catalog:A Practical Approach to get to an Actionable State with your Service Catalog Part 1 15 October 2008Agenda 2:30 2:45 Introductions and Overview 2:45 3:45 Service Catalog

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How to fill out building a service catalog

01

Identify and document all the services that your organization provides.

02

Categorize the services based on their nature and purpose.

03

Define the service offerings and their associated details, such as service description, objectives, and dependencies.

04

Develop a service catalog template that includes fields for capturing necessary information about each service.

05

Gather and document all the required information for each service offering.

06

Ensure that the service catalog is easily accessible to both internal and external stakeholders.

07

Regularly update and maintain the service catalog as new services are introduced or existing services are modified.

Who needs building a service catalog?

01

Organizations of all sizes, ranging from small startups to large enterprises, can benefit from building a service catalog.

02

IT departments and service providers who want to have a structured and organized approach to managing and delivering services.

03

Businesses that want to enhance transparency and improve communication around the services they offer.

04

Companies implementing ITIL (Information Technology Infrastructure Library) best practices, as a service catalog is a key component of ITIL.

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What is building a service catalog?

Building a service catalog is the process of documenting and categorizing all the IT services offered by an organization.

Who is required to file building a service catalog?

IT departments or organizations offering IT services are required to file a service catalog.

How to fill out building a service catalog?

Building a service catalog can be done by listing all offered IT services, categorizing them, and including relevant details such as service description, owner, and support information.

What is the purpose of building a service catalog?

The purpose of building a service catalog is to provide a comprehensive list of IT services offered, improve service transparency, and help in managing and monitoring services.

What information must be reported on building a service catalog?

Information such as service name, description, owner, category, cost, and support details must be included in a service catalog.

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