Get the free Unified CCX Outbound Dialer Configuration

Unified CCX Outbound Dialer Configuration The Unified CCX Outbound Dialer feature, available in the Unified CM version of the Unified CCX product, is bundled along with the Unified CCX Premium license

How to fill out unified ccx outbound dialer

How to fill out unified ccx outbound dialer

1. Step 1: Log in to the Unified CCX Outbound Dialer application.
2. Step 2: Click on the 'New Campaign' button to create a new outbound campaign.
3. Step 3: Fill in the required details such as campaign name, dialing mode, dialing filters, and campaign schedule.
4. Step 4: Configure agent selection rules and define the number of retries for unsuccessful calls.
5. Step 5: Add a list of contacts to the campaign by importing or manually entering phone numbers.
6. Step 6: Customize the call script and set up any required automated responses or actions.
7. Step 7: Save the campaign settings and click on the 'Start Campaign' button to initiate outbound dialing.
8. Step 8: Monitor the campaign performance and make any necessary adjustments.
9. Step 9: Once the campaign is completed, review the call reports and analyze the results.
10. Step 10: Make any desired changes or improvements for future campaigns.

Who needs unified ccx outbound dialer?

1. Call centers or contact centers that engage in outbound calling to customers.
2. Organizations that need to automate and optimize their outbound calling processes.
3. Sales and marketing teams that rely on outbound calling for lead generation or customer acquisition.
4. Companies that want to efficiently manage and track their outbound calling campaigns.
5. Businesses that require a centralized system for managing and monitoring outbound dialing activities.

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What is unified ccx outbound dialer?

Unified CCX Outbound Dialer is a feature within Unified Contact Center Express (CCX) that allows agents to make outbound calls to customers or contacts.

Who is required to file unified ccx outbound dialer?

Organizations using Unified Contact Center Express (CCX) to make outbound calls are required to file unified ccx outbound dialer.

How to fill out unified ccx outbound dialer?

Unified CCX Outbound Dialer can be filled out through the CCX administration portal by entering relevant call information and scheduling the outbound calls.

What is the purpose of unified ccx outbound dialer?

The purpose of Unified CCX Outbound Dialer is to automate and streamline the process of making outbound calls to customers for a variety of reasons such as reminders, follow-ups, surveys, etc.

What information must be reported on unified ccx outbound dialer?

Information reported on Unified CCX Outbound Dialer includes the phone numbers dialed, call outcomes, call durations, and any follow-up actions required.