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JOB DESCRIPTION CITY OF SPRINGFIELDHUMAN RESOURCES DEPARTMENT EMPLOYMENT AND COMPENSATION DIVISIONGeneral Aviation Customer Service Job Title Coordinator Sch.& Grade PAT6 Class Code CG03 FLEA Status
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Identify the customer's needs and expectations.
02
Greet the customer with a friendly and professional attitude.
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Listen attentively to the customer's concerns.
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Provide assistance and guidance in a polite manner.
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Answer any questions the customer may have.
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Handle customer complaints or issues promptly and efficiently.
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Continuously improve customer service skills and knowledge.

Who needs general aviation customer service?

01
General aviation companies and operators who provide aviation services to private individuals, corporations, or government agencies.
02
Airports and FBOs (Fixed-Base Operators) that cater to general aviation customers.
03
Pilots and flight crew members who require support and assistance with various aviation-related matters.
04
Passengers and customers who utilize general aviation services for private or charter flights.
05
Aviation enthusiasts and hobbyists who engage in general aviation activities.
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General aviation customer service refers to the assistance and support provided to individuals or businesses involved in non-commercial aviation activities.
Any individual or organization engaged in general aviation activities is required to file general aviation customer service.
General aviation customer service can be filled out by providing detailed information about the aviation activities, customers served, and any important incidents or issues encountered.
The purpose of general aviation customer service is to ensure that all stakeholders in the aviation industry receive satisfactory support and assistance for their non-commercial activities.
Information such as customer feedback, service quality, incident reports, and satisfaction levels must be reported on general aviation customer service.
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