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SELANGOR BAR COMMITTEE Presents a Seminar on:Staying Cool Under Hostile Fire: Surviving An Appeal Process Speaker :Than Heidi Sulaiman Bin AbdullahDate:2nd December 2011 (Friday)Time:5.00 p.m. Venue:Selangor
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01
Remain calm and composed: Keeping a cool head is crucial when dealing with a hostile situation.
02
Assess the situation: Analyze the environment and understand the potential threats or triggers.
03
Use effective communication: Stay polite, assertive, and non-confrontational when interacting with the hostile person.
04
Find common ground: Look for areas of agreement or mutual interest to establish a connection.
05
Practice active listening: Pay attention to the person's concerns and grievances, showing empathy and understanding.
06
Maintain a professional attitude: Avoid personal attacks or defensive behavior, focusing on resolving the issue at hand.
07
Seek support if necessary: If the situation escalates or becomes unsafe, involve appropriate authorities or seek help from colleagues.
08
Reflect on the experience: Take time to process the encounter and identify any lessons learned for future reference.
Who needs staying cool under hostile?
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Professionals dealing with difficult clients or customers.
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Employees working in high-stress or customer service-oriented industries.
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Individuals who frequently interact with aggressive or confrontational individuals.
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Law enforcement personnel or security guards handling potentially hostile situations.
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Anyone interested in developing conflict resolution and emotional intelligence skills.
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What is staying cool under hostile?
Staying cool under hostile refers to remaining calm and composed in a difficult or aggressive situation.
Who is required to file staying cool under hostile?
Anyone who may find themselves in a hostile environment or facing conflict should practice staying cool under hostile.
How to fill out staying cool under hostile?
To fill out staying cool under hostile, individuals can practice techniques such as deep breathing, positive self-talk, and mindfulness.
What is the purpose of staying cool under hostile?
The purpose of staying cool under hostile is to manage emotions and responses effectively in challenging or confrontational situations.
What information must be reported on staying cool under hostile?
Individuals should focus on recognizing triggers, controlling reactions, and maintaining a level-headed approach when staying cool under hostile.
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