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Annex C.91. Frontline Service with Description Procedures for Filing of Complaints (Complaints vs Licensed Contractors) Handling of Customer Complaint against Licensed Contractors 2. Schedule of Availability
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Frontline service refers to any service that directly interacts with customers or clients. This can include customer service representatives, sales associates, and support staff.
Any company or organization that provides frontline services must file a description of these services.
To fill out a frontline service description, provide a detailed explanation of the services offered, the customer interaction process, and any specific training or qualifications required for frontline staff.
The purpose of providing a description of frontline services is to ensure transparency and accountability in customer service operations.
Information that must be reported on frontline service descriptions includes types of services offered, customer interaction methods, employee qualifications, and any relevant policies or procedures.
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