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CITIZEN\'S CHARTER ISSUANCE OF PASSPORT CONSULATE GENERAL OF THE PHILIPPINES, VANCOUVER LOCATIONSTEPCLIENTSERVICE Provider an appointment through internet log on to www.vancouverpcg.net 1Processing Window

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Citizens who wish to access various government services or participate in government programs.

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What is citizens charter?

Citizens charter is a document that outlines the commitments and guarantees of service delivery by government agencies to the citizens.

Who is required to file citizens charter?

Government agencies and departments are required to file citizens charter.

How to fill out citizens charter?

Citizens charter can be filled out by outlining the services provided, the standards of service delivery, grievance redressal mechanisms, etc.

What is the purpose of citizens charter?

The purpose of citizens charter is to enhance transparency, accountability, and service delivery of government agencies to the citizens.

What information must be reported on citizens charter?

Information such as services provided, service standards, grievance redressal mechanisms, contact details, etc. must be reported on citizens charter.

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