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220 SERVICE GAP ANALYSIS IN RETAIL PETROLEUM INDUSTRYQUESTIONNAIRE FOR THE CUSTOMERS Please make a Tick mark in the relevant boxier Sir / Madam, I am N. MARIE WILSON pursing Ph.D. in JNT, HYDERABAD.
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Step 1: Begin by identifying the current services or products that your organization offers.
02
Step 2: Identify the desired or expected level of service that your organization should be providing.
03
Step 3: Analyze the gap between the current and desired level of service. This can be done by comparing customer feedback, performance metrics, and industry standards.
04
Step 4: Identify the root causes of the service gaps. This may involve assessing internal processes, employee training, or customer expectations.
05
Step 5: Develop an action plan to address the identified gaps. This can include process improvements, training programs, or technology upgrades.
06
Step 6: Implement the action plan and track the progress of the gap reduction efforts.
07
Step 7: Regularly review and update the service gap analysis to ensure continuous improvement.

Who needs service gap analysis in?

01
Businesses that aim to improve their customer satisfaction and loyalty.
02
Service-oriented industries such as hospitality, healthcare, and retail.
03
Organizations that want to identify and address weaknesses in their service delivery.
04
Companies that want to stay competitive by meeting or exceeding customer expectations.
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Businesses that want to align their services with industry standards and best practices.
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Service gap analysis is a method used to identify discrepancies between customer expectations and the actual service provided by a company.
Service providers, companies, or organizations that want to improve their service quality are required to file service gap analysis.
To fill out service gap analysis, you need to gather information on customer expectations, measure the actual service provided, and identify any gaps or discrepancies.
The purpose of service gap analysis is to improve customer satisfaction, identify areas for service improvement, and enhance overall service quality.
Service gap analysis typically includes customer feedback, service performance metrics, and action plans to address any gaps in service quality.
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