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FIT FOR PURPOSE COMPLAINTS SYSTEM ACTION GROUPREPORT TO MINISTERSPrefaceA key finding of the Clear Review was that complaints processes in our Public Services are not fit for purpose. They are not
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How to fill out fit for purpose complaints

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How to fill out fit for purpose complaints

01
First, gather all the necessary information related to the complaint.
02
Identify the specific product or service that is not fit for purpose.
03
Clearly state the problem or issue with the product or service.
04
Provide any relevant supporting evidence such as receipts, invoices, or photographs.
05
Contact the relevant company or organization responsible for the product or service.
06
Submit a written complaint, either by mail or email, explaining the entire situation.
07
Include all the details and facts about the complaint, avoiding any emotional language.
08
Request a resolution or compensation for the inconvenience caused.
09
Keep copies of all communication and documents related to the complaint.
10
Follow up with the company or organization if a response is not received within a reasonable timeframe.

Who needs fit for purpose complaints?

01
Consumers who have purchased a faulty or inadequate product or service.
02
Individuals who have been misrepresented by false advertising or dishonest claims.
03
Customers who have suffered financial loss due to products or services not meeting their intended purpose.
04
People who have experienced health or safety risks as a result of using a defective product.
05
Any individual or organization that believes their rights as a consumer have been violated.

What is FIT FOR PURPOSE COMPLAINTS SYSTEM ACTION GROUP Form?

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Fit for purpose complaints are complaints about products or services that do not meet the required standards or specifications.
Anyone who has purchased a product or service that does not meet the required standards can file fit for purpose complaints.
Fit for purpose complaints can be filled out by providing details of the product or service, the issues faced, and any supporting documentation or evidence.
The purpose of fit for purpose complaints is to bring to attention the non-compliance of products or services with the required standards and seek resolution or compensation.
Information such as details of the product or service, date of purchase, issues faced, and any supporting evidence should be reported on fit for purpose complaints.
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