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Customer service staff resource department of Education Customer service staff resource kit.DEC.NSW.gov.contents Introduction 3 Understanding our customers5Demonstrating excellent customer service6Effective
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Step 1: Gather all necessary information and documents such as job descriptions, company policies, and employee contact details.
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Step 2: Create a template for the staff resource kit that includes sections for different types of information, such as onboarding materials, training resources, and HR policies.
03
Step 3: Fill out each section of the template with the relevant information. For example, include a welcome message and company background in the onboarding materials section.
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Step 4: Ensure that all important documents are included and organized in a logical manner within the kit. This can include employee handbooks, training manuals, and forms for requesting time off.
05
Step 5: Review the completed staff resource kit for accuracy and clarity. Make any necessary revisions or additions.
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Step 6: Distribute the staff resource kit to new employees during the onboarding process. Provide existing employees with access to the kit as needed.
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Step 7: Regularly update and maintain the staff resource kit to keep it current and relevant. Include new policies, training materials, or any other information that may be helpful for employees.

Who needs staff resource kit?

01
New employees: A staff resource kit is essential for new employees as it provides them with all the necessary information and resources they need to navigate their roles and responsibilities within the company.
02
Human resources departments: HR departments can benefit from a staff resource kit as it helps standardize the onboarding process and ensures that important information is communicated consistently to new hires.
03
Managers and supervisors: Staff resource kits can be a valuable tool for managers and supervisors to support their employees. It provides them with access to relevant policies, procedures, and training materials that can aid in their decision-making and employee support.
04
Existing employees: Even employees who have been with the company for some time can benefit from a staff resource kit. It serves as a centralized repository of information that can be accessed whenever needed, such as during training or when inquiring about company policies.
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The staff resource kit is a set of tools, materials, and information provided to staff to aid in their work.
All staff members are required to file the staff resource kit.
The staff resource kit can be filled out by completing the required forms and providing the necessary information.
The purpose of the staff resource kit is to ensure that staff have access to the resources and information they need to perform their job effectively.
The staff resource kit may include information on training, policies, procedures, and other resources available to staff.
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