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IATA 2010 Strategic Unity Gurus Guide for
Help desk and Desk side
Support8/26/2010The Guru\'s Guide for Help desk and Desk side Support
Law Firm Specific Metrics
Introduction
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How to fill out helpdesk and deskside
How to fill out helpdesk and deskside
01
To fill out helpdesk and deskside, follow these steps:
02
Determine the issue or problem you need assistance with.
03
Look for the contact information of the helpdesk or deskside support team. This is usually available on your company's intranet or can be obtained from your supervisor or IT department.
04
Reach out to the helpdesk or deskside support team via phone, email, or through a dedicated ticketing system.
05
Clearly explain the issue or problem you are facing, providing all relevant details such as error messages, device information, and any troubleshooting steps you have already attempted.
06
If possible, provide screenshots or screen recordings to help the support team understand the problem better.
07
Follow any instructions or requests provided by the support team to further diagnose or resolve the issue.
08
Keep track of the ticket or case number assigned to your request for future reference.
09
After the issue is resolved, provide feedback or confirmation to the support team.
10
If necessary, follow up with the support team to ensure the problem has been fully resolved.
11
Thank the helpdesk or deskside support team for their assistance.
Who needs helpdesk and deskside?
01
Helpdesk and deskside support are needed by:
02
Employees and staff members who require technical assistance or help with IT-related issues, such as software problems, computer hardware failures, network connectivity issues, etc.
03
Users who are facing difficulties in using specific software applications or tools and need guidance or troubleshooting.
04
Individuals who require assistance with setting up or configuring new devices like computers, laptops, printers, scanners, etc.
05
Employees who experience hardware or equipment malfunctions and need repairs or replacements.
06
Users who encounter software bugs, errors, or crashes that prevent them from performing their tasks.
07
Any employee or user who requires technical support, guidance, or training related to IT services provided by the organization.
08
Individuals who need help with password resets, account access issues, or other authentication-related problems.
09
Those who have security concerns or suspect potential security breaches.
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What is helpdesk and deskside?
Helpdesk is a support team that provides technical assistance to users, while deskside support involves physical assistance at the user's location.
Who is required to file helpdesk and deskside?
Employees who require technical assistance or support are required to file helpdesk and deskside requests.
How to fill out helpdesk and deskside?
Helpdesk and deskside requests can be filled out online or by contacting the IT support team directly.
What is the purpose of helpdesk and deskside?
The purpose of helpdesk and deskside is to provide technical assistance and support to users to resolve their IT-related issues.
What information must be reported on helpdesk and deskside?
Important information such as the nature of the issue, user contact information, and any error messages must be reported on helpdesk and deskside requests.
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