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HIT MAJOR INCIDENT PROCESS Incident Coordinator ManualVersion 4 September 2015This page left intentionally blank. HIT Incident Coordinator Manual Page 2Document Change Control Version #Date of IssueAuthor(s)Brief
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How to fill out huit major incident process

01
Begin by gathering all necessary information related to the major incident
02
Identify and prioritize the major incident based on its impact and urgency
03
Notify the relevant stakeholders, including the incident response team and higher management
04
Assemble a team to handle the major incident, including members from relevant departments
05
Establish clear communication channels to ensure effective information sharing
06
Analyze the major incident by investigating the root cause and potential solutions
07
Develop and implement an action plan to mitigate the impact of the major incident
08
Monitor the progress of the action plan and make necessary adjustments as required
09
Document all steps taken, findings, and resolutions for future reference and analysis
10
After resolving the major incident, conduct a post-incident review to identify areas for improvement

Who needs huit major incident process?

01
Organizations or companies that rely heavily on technology and IT systems
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Businesses that handle sensitive customer data or provide critical services
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Enterprises that operate in industries where downtime or system failures can lead to significant financial losses
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Businesses that prioritize proactive incident management and strive to minimize business disruptions
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The HUIT Major Incident Process is a set of procedures and protocols to be followed in the event of a major incident affecting Harvard University Information Technology services.
Any individual or team responsible for managing IT services at Harvard University is required to file the HUIT Major Incident Process.
The HUIT Major Incident Process can be filled out by accessing the designated online form and providing all relevant information about the incident.
The purpose of the HUIT Major Incident Process is to ensure a prompt and effective response to major incidents, minimize impact on IT services, and facilitate communication and coordination among relevant teams.
The HUIT Major Incident Process requires reporting of incident details, impact assessment, actions taken, resolution status, and ongoing communication plans.
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