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Exercises
Unit:Purchasing/Topic: Goods Returns and Credit Memos
At the conclusion of this exercise, you will be able to:
Create documents to return goods and to receive credit from
vendor
Create A/P
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How to fill out topic goods returns and

How to fill out topic goods returns and
01
Step 1: Start by gathering all necessary information about the goods return, including the purchase details, reason for return, and any supporting documents.
02
Step 2: Fill out the return form provided by the seller or online platform. Ensure you include accurate information such as product name, quantity, and original purchase price.
03
Step 3: Clearly state the reason for the return, whether it's due to a defect, wrong item received, or simply a change of mind. Provide any additional details or comments that might be relevant.
04
Step 4: If required, take pictures or document any damages or issues with the goods to support your return request.
05
Step 5: Attach any supporting documents such as purchase receipts, invoices, or proof of delivery if available.
06
Step 6: Double-check all the information filled out on the return form and ensure everything is accurate and complete.
07
Step 7: Submit the goods return request to the seller or online platform according to their specified process. Follow any additional instructions they may provide.
08
Step 8: Keep a copy of the completed return form and any other relevant documents for your records.
09
Step 9: Track the progress of your return request and follow up with the seller or online platform if necessary.
10
Step 10: Once the return is approved and processed, check for any refund, exchange, or credit issued according to the seller's return policy.
Who needs topic goods returns and?
01
Customers who have purchased goods and are not satisfied with the product quality, functionality, or condition.
02
Individuals who received defective or damaged goods.
03
Buyers who received the wrong item or an item that doesn't match the description or specifications.
04
People who have changed their minds about a purchase and want to return the goods for a refund or exchange.
05
Businesses or individuals who have received goods that are past the expiration date or have exceeded their shelf life.
06
Customers who want to exercise their rights and protections as consumers in accordance with consumer laws and regulations.
07
Individuals who made accidental or unintentional purchases and need to return the goods for a refund.
08
Anyone who has a valid reason to return goods as specified by the seller's return policy or terms and conditions.
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