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Which? Super complaint Consumer safeguards in the market for push payments 23 September 201623 September 20161 of 26Contents About Which?3Introduction3Section 1: The relevant market and feature of
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Start by obtaining a copy of the super-complaint form.
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Begin by providing your contact information, including name, address, phone number, and email.
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Clearly state the nature of the complaint, providing specific details and any supporting evidence you may have.
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Who needs super-complaint?

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Consumers who have experienced issues or problems with a product or service and are unable to resolve them directly with the provider.
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Advocacy groups or organizations that aim to address systemic issues or widespread consumer concerns.
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Individuals or entities with information or evidence of potential illegal activities or unethical practices.
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Anyone who believes that a certain industry or sector requires regulatory intervention due to consumer harm or market instability.
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Citizens who want to raise awareness and prompt action from relevant authorities regarding a particular issue affecting a large number of people.
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People seeking to hold accountable those responsible for actions that negatively impact consumer rights or public interest.
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A super-complaint is a complaint made by a designated consumer protection body on behalf of consumers about a market that is not working well.
Designated consumer protection bodies are required to file super-complaints.
Super-complaints can be filled out by submitting a formal letter to the relevant regulatory authority detailing the concerns and evidence.
The purpose of a super-complaint is to highlight market issues that are negatively impacting consumers and prompt regulatory action.
Super-complaints must include detailed evidence of the market issues and their impact on consumers.
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