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ORACLE UTILITIESCustomer Care and Billing
Express Implementation for Electric Utilities
An Oracle Utilities Professional Services Offering Electricity Business Is Changing
Today's electric utility
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What is customer care and billing?
Customer care and billing refer to the services provided by a company to assist customers with their inquiries, complaints, and payments.
Who is required to file customer care and billing?
Companies that offer products or services to customers and have a customer care and billing department are required to file customer care and billing reports.
How to fill out customer care and billing?
Customer care and billing reports are typically filled out by the customer care department of a company, detailing information such as number of inquiries received, number of complaints resolved, and revenue generated from billing.
What is the purpose of customer care and billing?
The purpose of customer care and billing is to ensure that customers receive proper support and assistance, as well as to monitor and measure the effectiveness of customer service operations.
What information must be reported on customer care and billing?
Information such as number of inquiries received, number of complaints resolved, average response time, and revenue generated from billing must be reported on customer care and billing.
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