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Unit Title:Handling objections and closing sales OCR unit number:21Sector unit number:SAL214Level:2Credit value:3Guided learning hours:22Unit reference number’M/502/8606Unit purpose and aim Details
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How to fill out handling objections and closing
How to fill out handling objections and closing
01
To fill out handling objections and closing, follow these steps:
02
Understand the objections: Listen carefully to the objections raised by the person you are dealing with. Take the time to comprehend their concerns fully.
03
Acknowledge the objections: Show empathy and understanding towards the objections. Let the person know that you hear and value their concerns.
04
Address the objections: Provide logical and persuasive responses to overcome the objections raised. Use facts, examples, testimonials, or any other relevant information to support your arguments.
05
Offer solutions: Present alternative options or solutions that can help alleviate the concerns raised. Show how your product or service can tangibly address their needs or solve their problems.
06
Close the conversation: Once you have effectively addressed the objections and offered satisfactory solutions, guide the conversation towards a closing. This may involve asking for a commitment, scheduling a follow-up meeting, or any other appropriate action to move forward.
07
Follow up: After the conversation, make sure to follow up with the person to ensure that their objections have been resolved and to provide any additional information or support they may need.
08
By following these steps, you can effectively fill out handling objections and closing, leading to successful outcomes in your interactions.
Who needs handling objections and closing?
01
Handling objections and closing skills are valuable for individuals in sales, negotiation, or customer service roles.
02
Sales professionals: They need to handle objections and close deals to persuade potential customers to purchase products or services.
03
Negotiators: They need to address and overcome objections to reach mutually beneficial agreements with other parties.
04
Customer service representatives: They need to handle objections and provide satisfactory solutions to retain customers and ensure satisfaction.
05
In conclusion, anyone involved in persuading or negotiating situations can benefit from mastering handling objections and closing techniques.
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What is handling objections and closing?
Handling objections and closing involves addressing and overcoming any concerns or hesitations a customer may have, and finalizing a sale or deal.
Who is required to file handling objections and closing?
Sales representatives, customer service agents, and anyone involved in the sales process may be required to handle objections and closing.
How to fill out handling objections and closing?
To fill out handling objections and closing, one must actively listen to the customer's concerns, offer solutions, and ask for the sale.
What is the purpose of handling objections and closing?
The purpose of handling objections and closing is to finalize a sale, address any customer concerns, and ensure customer satisfaction.
What information must be reported on handling objections and closing?
Information such as the customer's objections, proposed solutions, and final sale details must be reported on handling objections and closing.
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