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RESOLUTION OF COMPLAINTS POLICY 2015 The ViceChancellor as delegate of the Senate of the University of Sydney, adopts the following policy. Dated:10 December 2015Last amended:15 September 2017, commencing
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01
Read and understand the resolution of complaints policy document.
02
Identify the relevant sections in the policy document that pertain to your specific complaint.
03
Ensure you have all the necessary information and documentation to support your complaint.
04
Start writing your resolution of complaints by including your name, contact information, and the date.
05
Clearly state the details of your complaint, including what happened, when it occurred, and any individuals involved.
06
Outline the desired outcome or resolution you are seeking.
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Provide any supporting evidence or documentation that is relevant to your complaint.
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List any witnesses or individuals who can testify or provide additional information regarding your complaint.
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Submit the filled-out resolution of complaints policy to the appropriate authority or department.
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Follow up on your complaint to ensure it is being addressed properly and in a timely manner.
Who needs resolution of complaints policy?
01
Employees who have experienced workplace issues or misconduct.
02
Customers who have encountered problems or dissatisfaction with a company's product or service.
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Students who have complaints about their educational institution or courses.
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Consumers who have encountered issues with a purchased product or service.
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Citizens who have grievances with government agencies or public services.
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Any individual or entity seeking a formal process to address and resolve a complaint or dispute.
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What is resolution of complaints policy?
Resolution of complaints policy is a set of guidelines and procedures for addressing and resolving complaints from customers or employees.
Who is required to file resolution of complaints policy?
All companies and organizations are required to have a resolution of complaints policy in place.
How to fill out resolution of complaints policy?
Resolution of complaints policy can be filled out by documenting the steps involved in addressing complaints, outlining the responsibilities of each party, and providing contact information for reporting complaints.
What is the purpose of resolution of complaints policy?
The purpose of resolution of complaints policy is to ensure that complaints are handled in a fair, consistent, and timely manner.
What information must be reported on resolution of complaints policy?
Resolution of complaints policy must include information about how complaints will be received, assessed, and resolved, as well as timelines for each step of the process.
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