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CERTIFIED SERVICE MYSTERY SHOP PHONE INQUIRY Dealership Shop DetailsCOFFMAN TRUCK SALES, INC. 1149 W LAKE ST AURORA, IL 60506TELEPHONE INQUIRYShop Month: NOVEMBER 2015Shop Score Shop Week:Week of
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How to fill out certified service mystery shop

01
Start by familiarizing yourself with the requirements and instructions provided by the mystery shopping company.
02
Make sure you understand the specific objectives and criteria you need to evaluate during the mystery shop.
03
Review the questionnaire or form provided and ensure you have a clear understanding of how to fill it out.
04
Visit the location or service provider that you are assigned to mystery shop at the specified time.
05
Pay close attention to the details of the service or experience you are evaluating.
06
Observe and take notes on the various aspects you need to evaluate, such as the friendliness of the staff, cleanliness of the premises, and the quality of the service provided.
07
Fill out the questionnaire or form accurately, providing detailed and objective responses to each question or section.
08
Submit the completed mystery shop report within the designated timeframe.
09
If required, provide any additional supporting documentation or evidence, such as receipts or photos, as per the instructions.
10
Communicate with the mystery shopping company if you have any questions or concerns during the process.

Who needs certified service mystery shop?

01
Companies or businesses that want to evaluate the quality of their customer service and overall customer experience.
02
Franchise or chain businesses that want to ensure consistency in service delivery across multiple locations.
03
Service providers in industries such as retail, hospitality, restaurants, automotive, healthcare, etc.
04
Brands or businesses looking to gather feedback and insights from real customers.
05
Organizations that value customer satisfaction and want to identify areas for improvement.
06
Market research companies that conduct mystery shopping studies on behalf of their clients.
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Certified service mystery shop is a program where trained shoppers evaluate the quality of service provided by a company or business.
Companies or businesses that want to assess their service standards and customer satisfaction are required to file certified service mystery shop reports.
To fill out a certified service mystery shop report, the assigned mystery shopper must visit the establishment, evaluate the service, and provide feedback based on specific criteria.
The purpose of certified service mystery shop is to help companies improve their customer service, identify areas for development, and measure the effectiveness of their training programs.
The certified service mystery shop report should include details such as the date and time of the visit, the name of the employee serving the shopper, and a detailed account of the service experience.
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