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Appendix B:Service and Support Plan (SSP) TemplateParticipant Name: 3/1/16 Mi Via SSP Page 1 of 41Mi Via Service and Support Plan INSTRUCTIONS The new Service and Support Plan (SSP) is organized by
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Start by understanding the purpose and objectives of the plan.
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Identify the specific services that will be covered under the plan.
04
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Who needs service and support plan?

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Individuals who want to ensure timely assistance and support for their products or services.
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Businesses that provide customer support and want to define the scope and coverage of their services.
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Organizations that want to establish a formal agreement with customers regarding service and support provisions.
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Customers who want to access benefits like repairs, replacements, or technical assistance for their purchased products.
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Providers of complex technological solutions that require ongoing support and maintenance.
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A service and support plan is a formal document outlining the services and support provided by an organization to its customers.
The organization providing services and support is required to file the service and support plan.
The service and support plan can be filled out by detailing the services offered, support provided, and any relevant contact information.
The purpose of the service and support plan is to ensure clarity and transparency regarding the services and support offered by the organization.
The service and support plan should include details of services, support methods, contact information, and any relevant policies.
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