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Job Aid Updated: May 2009 Audience: ALL CTS Users Application: Claims Tracking system (CTS) Included in this Job Aid What are Uploads? What you Need to Know Uploading Files Viewing Uploaded Files
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How to fill out FAQ "How do I?"
01
Start by understanding the purpose of the FAQ section. It is designed to provide answers to common questions or concerns that users may have. By filling out the FAQ "How do I?" section, you need to ensure that you address the most frequent queries related to a specific topic or product.
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Identify the target audience for the FAQ section. Understanding the users' needs and preferences will help you determine what questions they might ask. Consider the demographics, technical knowledge, and level of familiarity with the topic or product. This will ensure that the FAQ section is tailored to their specific needs.
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Determine the key questions that users are likely to ask regarding the topic or product. Brainstorm a list of questions that cover various aspects and potential issues. Consider past customer inquiries or feedback, as well as general inquiries related to similar topics or products. This will help you ensure you cover the most relevant and frequent questions.
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Write clear and concise answers for each question. Avoid using technical jargon or complex language that might confuse the users. Ensure that the answers directly address the question being asked and provide a solution or explanation in a straightforward manner. Use bullet points or subheadings to organize the information and make it easy to scan.
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Consider including additional resources or links within the answers. Sometimes, users may require more detailed information or step-by-step instructions. Including related articles, tutorials, or videos can enhance the user experience and provide them with further assistance. However, be cautious not to overload the FAQ section with excessive external links.
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FAQ stands for Frequently Asked Questions. It is a list of questions and answers related to a specific topic or subject.
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Anyone who has questions related to a specific topic or subject can file a FAQ.
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You can fill out a FAQ by listing commonly asked questions and providing detailed answers for each question.
What is the purpose of faq how do i?
The purpose of a FAQ is to provide information and answers to commonly asked questions related to a specific topic or subject.
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The information reported on a FAQ should include questions that are commonly asked and detailed answers to those questions.
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