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Activity: Working in customer service at the Radisson Hotel Introduction Ask young people to read the interview with Rob Collier manager at the Radisson. What is his role? What are his responsibilities?
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Activity working in customer refers to the tasks and interactions carried out by employees or representatives of a company in relation to a specific customer.
Typically, employees, sales representatives, or account managers who are involved in directly working with customers are required to file activity working reports.
Activity working reports can be filled out electronically or manually, detailing the date, nature of interaction, outcome, and any follow-up actions taken with the customer.
The purpose of activity working in customer is to track and monitor the interactions and progress made with individual customers, to ensure effective relationship management and customer satisfaction.
Information such as dates of interactions, type of interactions (e.g. meetings, calls, emails), outcomes of interactions, and any next steps or follow-up actions must be reported in activity working reports.
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