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Hotel apology letter to guest sampleWhen there is a problem with a guest, sending a hotel apology letter to guest will help smooth things over with the guest. Such a small gesture will go a long way.
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Hotel apology letter is written to apologize for any mistake, inconvenience, or issue that occurred during a guest's stay at the hotel.
The hotel staff, management, or owner is required to file the hotel apology letter to the guest who experienced the issue.
To fill out a hotel apology letter, include a sincere apology, explanation of the issue, steps taken to rectify the issue, and a gesture of goodwill such as a discount or refund.
The purpose of a hotel apology letter is to acknowledge the mistake, show empathy towards the guest, and maintain a positive relationship with the guest.
The hotel apology letter must include the guest's name, date of stay, description of the issue, steps taken to address the issue, and any compensation offered.
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