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SODA CUSTOMER SERVICE STANDARD RESOURCE MANUAL 1) Module 1 WSN Intro SODA PowerPoint Module I o Video MASS training video Review Wins Accessible Customer Service Standard Training Resource Manual

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What is aoda customer service standard?

The AODA (Accessibility for Ontarians with Disabilities Act) customer service standard is a set of rules and requirements that organizations in Ontario must follow to provide accessible customer service to individuals with disabilities.

Who is required to file aoda customer service standard?

All organizations in Ontario that provide goods or services to the public and have one or more employees must comply with the AODA customer service standard.

How to fill out aoda customer service standard?

To fill out the AODA customer service standard, organizations must create a written policy, train employees on accessible customer service, and provide feedback mechanisms for individuals with disabilities.

What is the purpose of aoda customer service standard?

The purpose of the AODA customer service standard is to ensure that individuals with disabilities have equal access to goods and services in Ontario.

What information must be reported on aoda customer service standard?

Organizations must report on their policies, practices, and procedures for providing accessible customer service, as well as any feedback they receive from customers with disabilities.

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