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Communication Choices Dealing with unwanted calls on your BT lineal control Peace of mind Scams awarenessbt.com/scams bt.com/unwantedcallsContents Dealing with unwanted phone calls. . . . . . . .

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How to fill out call control

01

To fill out call control, follow these steps:

02

Identify the purpose of the call control. Determine the specific actions and decisions that need to be made during the call.

03

Define the desired call flow. Determine the sequence of events and the actions that need to be taken at each step of the call.

04

Create the necessary call control elements. These elements may include menus, prompts, and conditions that dictate the routing and behavior of the call.

05

Test the call control. Ensure that the call flow is working as intended, and make any necessary adjustments or refinements.

06

Implement the call control in the appropriate system or platform. This may involve configuring a call center software, a PBX system, or a voice response system.

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Monitor and analyze the performance of the call control. Collect data and feedback to identify any issues or areas for improvement.

08

Continuously optimize the call control. Make updates and modifications based on the collected data and feedback to enhance the overall call experience.

Who needs call control?

01

Call control is needed by businesses or organizations that rely on a structured and efficient call handling process. This can include call centers, customer support departments, sales teams, and any other entity that handles a high volume of incoming or outgoing calls. Call control helps ensure consistent call handling, efficient call routing, and enhanced customer experience by providing predefined actions and decisions for call agents to follow.

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What is call control?

Call control is a process that regulates and manages telephone calls within a network.

Who is required to file call control?

Telecommunication companies are required to file call control reports.

How to fill out call control?

Call control reports can be filled out electronically through the designated regulatory authority's website.

What is the purpose of call control?

The purpose of call control is to monitor and track telephone call traffic for regulatory purposes.

What information must be reported on call control?

Information such as call volume, call duration, and caller ID must be reported on call control.

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