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Reconnect for Salesforce Printed helpPureConnect powered by Customer Interaction Center (CIC)2018 R1 Last updated October 31, 2017Abstract This document is a printable version of to Reconnect for
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Pureconnect for Salesforce is a tool that integrates Salesforce CRM with Genesys PureConnect to improve customer engagement and streamline sales processes.
Companies using both Salesforce CRM and Genesys PureConnect are required to file PureConnect for Salesforce.
PureConnect for Salesforce can be filled out by integrating the two platforms and configuring the necessary settings to enable data sharing and automation.
The purpose of PureConnect for Salesforce is to enhance customer interactions, improve sales efficiency, and provide a seamless experience for both customers and sales teams.
Information reported on PureConnect for Salesforce may include customer data, sales activities, lead information, and communication logs.
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