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Complaint handling policy and procedure 1 July 2015 Introduction The National Registration and Accreditation Scheme (the National Scheme) exists to ensure Australians have access to safe high quality

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What is complaint handling policy and?

A complaint handling policy is a set of procedures and guidelines put in place by an organization to address and resolve customer complaints in a timely and effective manner.

Who is required to file complaint handling policy and?

Any organization that deals with customers and receives complaints on a regular basis is required to have a complaint handling policy.

How to fill out complaint handling policy and?

To fill out a complaint handling policy, organizations should outline the steps for lodging a complaint, the process for resolving complaints, and the timeframe for response and resolution.

What is the purpose of complaint handling policy and?

The purpose of a complaint handling policy is to ensure that customer complaints are addressed promptly and fairly, leading to improved customer satisfaction and loyalty.

What information must be reported on complaint handling policy and?

The complaint handling policy should include details on how complaints can be lodged, how they will be investigated, and the process for escalating complaints if necessary.

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