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CITY OF HOUSTON REQUEST FOR INFORMATION CUSTOMER FLOW AND QUEUE MANAGEMENT SYSTEM SOLICITATION NO.: S66 Q26369Date Issued:September 13, 2017Submission Due Date:September 27, 2017, at 2:00 Presubmission
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Customer flow and queue refer to the movement and waiting line of customers in a specific location or establishment.
Business owners or managers are typically required to file customer flow and queue reports.
Customer flow and queue reports can be filled out manually or using automated systems to track and record customer movement and wait times.
The purpose of customer flow and queue reports is to analyze and improve customer service, efficiency, and overall experience in a given location.
Information such as customer arrival times, wait times, service times, and any potential bottlenecks or areas for improvement should be reported.
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