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Data on Written Complaints in the NHS 201617 Q2 Provisional Experimental statistics Published 5 January 2017This quarterly collection (annual prior to 201516) is a count of written complaints made
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Data on written complaints refers to information collected and recorded regarding complaints that are submitted in writing.
Any individual or organization that receives and processes written complaints is required to file data on written complaints.
Data on written complaints should be completed by documenting details of the complaint including date received, nature of the complaint, actions taken, and resolution.
The purpose of data on written complaints is to track, monitor, and analyze complaints in order to improve customer service and address issues effectively.
Information to be reported on data on written complaints includes date of complaint, name and contact information of complainant, nature of complaint, resolution, and any follow-up actions taken.
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