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Complaints Policy and Procedure for Students and Parents/Guardians Last update.03.08.160Policy:Complaints Policy and Procedure for Students and Parents/GuardiansVersion:1.2Synopsis:This policy explains
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Complaints policy and procedure is a set of guidelines and steps that an organization follows to address and resolve complaints from customers, employees, or other stakeholders.
All organizations are required to have a complaints policy and procedure in place to ensure complaints are handled effectively and efficiently.
To fill out complaints policy and procedure, organizations should outline the steps for submitting a complaint, the process for investigating and resolving complaints, and the timeline for responding to complaints.
The purpose of complaints policy and procedure is to provide a structured approach for resolving complaints, improving customer satisfaction, and identifying and addressing any recurring issues.
Information that must be reported on complaints policy and procedure includes the nature of the complaint, the date it was received, the actions taken to resolve it, and any follow-up measures implemented.
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