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Unit 16
Title:Client Care SkillsLevel:3Credit Value:7Learning outcomesAssessment criteria learner will:
1 Understand the professional
requirements of a client care
interviewee learner can:
1.1 Identify
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What is client care skills?
Client care skills are the abilities to effectively communicate with clients, understand their needs, and provide them with quality service.
Who is required to file client care skills?
Professionals in client-facing roles such as customer service representatives, sales agents, and healthcare providers are typically required to demonstrate client care skills.
How to fill out client care skills?
Client care skills can be filled out by training employees on effective communication, empathy, problem-solving, and relationship-building techniques.
What is the purpose of client care skills?
The purpose of client care skills is to ensure that clients receive satisfactory service, have their needs met, and develop positive relationships with the service provider.
What information must be reported on client care skills?
Information such as client feedback, resolution of client issues, and client satisfaction ratings may be reported on client care skills.
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