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SAS Global Forum 2012Customer IntelligencePaper 1072012Customer Experience Modeling M F Estelle Marianne, Telstra Corporation, Melbourne, Victoria, Australia Nick Merry, Telstra Corporation, Melbourne,

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What is customer experience modeling?

Customer experience modeling is a process of creating representations or simulations of customer interactions with a company in order to improve the overall customer experience.

Who is required to file customer experience modeling?

Companies in various industries, particularly those in customer service or sales, are required to file customer experience modeling.

How to fill out customer experience modeling?

Customer experience modeling can be filled out by collecting data on customer interactions, analyzing patterns, and creating models to predict future behaviors.

What is the purpose of customer experience modeling?

The purpose of customer experience modeling is to enhance customer satisfaction, improve customer loyalty, and ultimately increase customer retention and company revenue.

What information must be reported on customer experience modeling?

Information such as customer demographics, behavior patterns, feedback, and satisfaction levels must be reported on customer experience modeling.

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