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Newsletter for Physicians, Medical Office and Facility StaffExcellus Blue Cross BlueShieldSeptember 2014
Customer Care
Hours of Operation
As of August 30, 2014, Customer
Care provider phone queues
are
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What is care provider phone queues?
Care provider phone queues are the system that manages and directs incoming calls to healthcare providers or facilities.
Who is required to file care provider phone queues?
Healthcare providers and facilities are required to file care provider phone queues.
How to fill out care provider phone queues?
Care provider phone queues can be filled out by documenting the incoming calls, including caller information, reason for calling, and actions taken.
What is the purpose of care provider phone queues?
The purpose of care provider phone queues is to track and manage incoming calls efficiently to ensure timely and appropriate responses.
What information must be reported on care provider phone queues?
Information that must be reported on care provider phone queues includes caller's name, contact information, reason for calling, and any follow-up required.
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